The Salesforce Slack Consultant exam preparation guide is designed to provide candidates with necessary information about the Slack Consultant exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Salesforce Certified Slack Consultant exam.
It is recommended for all the candidates to refer the Slack Consultant objectives and sample questions provided in this preparation guide. The Salesforce Slack Consultant certification is mainly targeted to the candidates who want to build their career in Salesforce Consultant domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Salesforce Certified Slack Consultant exam.
Salesforce Slack Consultant Exam Summary:
|
Exam Name
|
Salesforce Certified Slack Consultant |
| Exam Code | Slack Consultant |
| Exam Price |
Registration fee: USD 200 Retake fee: USD 100 |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Passing Score | 67% |
| Recommended Training / Books | Prepare for Your Salesforce Consultant Credential |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Salesforce Slack Consultant Sample Questions |
| Recommended Practice | Salesforce Certified Slack Consultant Practice Test |
Salesforce Slack Consultant Syllabus:
| Section | Objectives | Weight |
|---|---|---|
| Delivery and Migration |
- Understand Slack delivery best practices. - Define roles and responsibilities between Slack, Partner, and the client on an engagement. - Understand the end-to-end migration process and gain the ability to lead client migrations. - Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.). - Execute a migration (migration status, migration issues, coordination with the client and Slack). |
17% |
| Discovery |
- Articulate the value of Slack. - Research background information on the client's organization and the ways they are currently working. - Ask thoughtful questions about existing Slack experience and future goals. - Finalize vision statement and success metrics for engaging Slack Services. - Ask thoughtful questions about existing Slack security and policies as well as desired future state. |
10% |
| Grid Design |
- Leverage discovery outputs to inform initial grid design recommendations. - Understand grid design best practices. - Design and articulate feasible grid design options for your client. - Support grid design final sign-off. |
15% |
| Policies and Settings |
- Enable org and workspaces stakeholders to align and agree on settings. - Understand the administrative roles within Slack and their permissions for Slack settings. - Enable Org and Workspace Owners to use analytics dashboard. - Provide guidance and requisite setup of identity management settings in Slack. - Guide clients through key org-level security settings. - Understand Slack compliance capabilities. - Recommend launch configuration for the client’s channel management settings. - Explain Slack Connect configuration settings for the client's needs. - Provide guidance on app approval and the recommended settings. |
22% |
| Channel Strategy |
- Articulate channel basics and best practices. - Educate clients on the purpose and importance of a channel naming convention. - Introduce Slack use cases to clients. - Educate clients on Slack workflows (onboarding workflow, standup workflow). |
10% |
| Governance Structure (Owner and Admin Roles) |
- Identify the governance team and help assign roles. - Facilitate admin support model discussions (for example, request/help/approvals process flows). - Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack. |
8% |
| Learning and Enablement |
- Provide an overview of the Slack experiential learning approach. - Design a tailored curriculum and create a learning plan for the client's admins. - Design a tailored curriculum and create a learning plan for the client's users. - Create learning materials to support the Slack learning curriculum. - Prepare an experiential learning environment for live formats. - Facilitate and execute the Slack learning curriculum. - Troubleshoot common Slack issues for users. - Recommend a Slack rollout communication plan and enable the client to execute the plan. |
18% |