The Salesforce Communications Cloud Accredited Professional exam preparation guide is designed to provide candidates with necessary information about the Communications Cloud Accredited Professional exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Salesforce Communications Cloud Accredited Professional exam.
It is recommended for all the candidates to refer the Communications Cloud Accredited Professional objectives and sample questions provided in this preparation guide. The Salesforce Communications Cloud Accredited Professional certification is mainly targeted to the candidates who want to build their career in Salesforce Accredited Professional domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Salesforce Communications Cloud Accredited Professional exam.
Salesforce Communications Cloud Accredited Professional Exam Summary:
|
Exam Name
|
Salesforce Communications Cloud Accredited Professional |
| Exam Code | Communications Cloud Accredited Professional |
| Exam Price |
Registration fee:150 USD Retake fee: 150 USD |
| Duration | 90 minutes |
| Number of Questions | 55 |
| Passing Score | 55% |
| Recommended Training / Books |
Communications Cloud Technical Learning Journey Communications Cloud Curriculum |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Salesforce Communications Cloud Accredited Professional Sample Questions |
| Recommended Practice | Salesforce Communications Cloud Accredited Professional Practice Test |
Salesforce Communications Cloud Accredited Professional Syllabus:
| Section | Objectives | Weight |
|---|---|---|
| Discovery |
- Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. - Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. - Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. - Given a customer scenario, map and document the business process, personas, and requirements. - Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. - Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions. |
24% |
| Planning and Design |
- Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog - Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products. - Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices. - Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines. - Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration. - Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints. - Given a set of asset management requirements, design the asset management and MACD flows. |
60% |
| Delivery |
- Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work. - Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components. - Create a data migration strategy considering the legacy and to-be system landscape. |
16% |