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Salesforce Communications Cloud Accredited Professional Sample Questions:
01. Which tasks are critical when documenting data requirements?
(Choose two)
a) Aligning data requirements with compliance standards.
b) Replacing all standard objects with custom objects.
c) Determining required fields and relationships.
d) Using static data to reduce system load.
02. How does attribute-based pricing improve the scalability of a product catalog?
a) By eliminating the need for product hierarchies.
b) By enabling dynamic pricing configurations based on product attributes.
c) By reducing the number of products in the catalog.
d) By standardizing prices for all customers.
03. How can a customer’s data volume impact the implementation of Communications Cloud?
a) Larger data volumes require only custom Visualforce development.
b) Data volume has no impact if Lightning Web Components are used.
c) Only data migration strategies need adjustment for large volumes.
d) Data volume affects storage, processing, and integration performance.
04. What are best practices for creating a scalable product catalog?
(Choose two)
a) Creating reusable components for similar products.
b) Using attributes to define product variations.
c) Avoiding the use of bundles to reduce complexity.
d) Assigning unique identifiers to each product.
05. When designing MACD flows, which functionality should be included?
a) Hardcoding customer-specific configurations.
b) Integrations with marketing tools.
c) Automation for Move, Add, Change, and Delete processes.
d) Manual asset tracking.
06. What are best practices for designing asset management flows?
(Choose two)
a) Using manual tracking to ensure accuracy.
b) Integrating with external tools for seamless tracking.
c) Avoiding MACD functionality to simplify processes.
d) Automating updates for customer assets.
07. Which tool is best suited for managing product hierarchies in Communications Cloud?
a) Lightning App Builder
b) Data Loader
c) Product Designer
d) Salesforce Flow Builder
08. What are key factors when implementing order capture and management components?
(Choose two)
a) Ensuring compatibility with existing fulfillment workflows.
b) Using manual processes for order validation.
c) Avoiding integration with external pricing systems.
d) Enabling real-time validation of customer inputs.
09. When aligning customer goals with Communications Cloud products, what should be the primary focus?
a) Integrating as many third-party tools as possible.
b) Automating all manual processes regardless of cost.
c) Reducing implementation time by skipping discovery.
d) Delivering value by solving key business pain points.
10. How can order capture flows be optimized for customer experience?
(Choose two)
a) Reducing the number of required user inputs.
b) Enabling real-time feedback during order creation.
c) Avoiding dynamic pricing configurations.
d) Using only manual approval processes.
Answers:
Question: 01
Answer: a, c |
Question: 02
Answer: b |
Question: 03
Answer: d |
Question: 04
Answer: a, b |
Question: 05
Answer: c |
Question: 06
Answer: b, d |
Question: 07
Answer: a |
Question: 08
Answer: a, d |
Question: 09
Answer: d |
Question: 10
Answer: a, b |
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