The Genesys GEOP-IV exam preparation guide is designed to provide candidates with necessary information about the Engage on-premises Inbound Voice exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) exam.
It is recommended for all the candidates to refer the GEOP-IV objectives and sample questions provided in this preparation guide. The Genesys Engage on-premises Inbound Voice certification is mainly targeted to the candidates who want to build their career in Genesys Engage on-premises domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Engage on-premises Inbound Voice Certification exam.
Genesys GEOP-IV Exam Summary:
|
Exam Name
|
Genesys Engage on-premises Inbound Voice Certification |
| Exam Code | GEOP-IV |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 70 |
| Passing Score | 65% |
| Recommended Training / Books |
Genesys Engage on-premises: Framework Routing and Reporting – Foundation Genesys Engage on-premises: Framework Routing and Reporting – Operations Genesys Engage on-premises: Framework Routing and Reporting – Administration |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GEOP-IV Sample Questions |
| Recommended Practice | Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) Practice Test |
Genesys Engage on-premises Inbound Voice Syllabus:
| Section | Objectives |
|---|---|
| Introduction to Genesys Framework |
- Key functions of the Framework layers - Role of Genesys within CTI |
| Product Architecture |
- Identify Genesys product sources and documentation - Identify Configuration Database dependencies - Determine tasks of the Log Database Maintenance Wizard - Identify tools used troubleshooting deployment problems - Framework Components - Identify routing messages |
| Business and Deployment Planning |
- Determine conditions for deploying Configuration Server - Application Templates - Identify functions to increase application performance - Configuration Environment (Tenant) - Identify licensing requirements based on a sample environment |
| Install Inbound Voice |
- Identify installation steps - Identify deployment requirements - Installing the License Manager |
| Configure Inbound Voice |
- Configure Contact Center Objects (persons, agent groups, agent skills, places, place groups, access groups) - Configure ADDP - Configure SNMP Monitoring - Configuration Server - Configure Directory Numbers, Agent Logins, Places - Configure Application Objects - Identify Configuration Logs |
| Using Framework Routing and Reporting |
- Configure a report layout - Identify data collection services - Configure CCAnalyzer - Configure Data Sourcer |
| Monitor Inbound Voice |
- Understand log message content to trace Genesys component - Identify T-Server events - Set Genesys alarms - Centralized Logs |
| Orchestration Platform |
- Articulate Orchestration Platform configuration - Publish Interaction Process Diagram using Composer - Identify Composer dependencies |
| Using Genesys Administrator and GAX |
- Accessing GAX - Identify GAX dependencies - Identify how GAX stores data - Configuration Object |