We have prepared Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Engage on-premises Inbound Voice exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Engage on-premises Inbound Voice Certification (GEOP-IV) exam, we suggest you try our Sample Genesys GEOP-IV Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys GEOP-IV Sample Questions:
01. To which layer's log database does Genesys Administrator connect in order to view event messages in its interface?
a) Configuration Layer
b) Management Layer
c) User Interaction Layer
d) Media Layer
02. Which external authentication systems communicate with Configuration Server and are supported by Framework?
(Choose Two)
a) RADIUS
b) LDAP
c) eAUTH
d) VIVO
03. What types of Contact Center data are important in deployment planning?
(Choose Three)
a) Interaction load and patterns
b) Organizational chart of the contact center
c) Factors affecting agent turnover
d) Peak call periods and agent schedules
e) Service level requirements
04. Which statement is NOT correct about Operational Parameters?
a) It is used to easily change Routing information from GAX.
b) The Parameters are saved as Script objects in Configuration Layer.
c) You can modify a Parameter Group Template after it has been deployed.
d) The Routing Application must be configured to retrieve the Operational Parameters data.
05. In the Routing Solution, for the configuration of the Default Destination, which object will have precedence?
a) URS
b) Tenant
c) DN (Route Point)
d) T-Server
06. Which option out of the Configuration File (confserv.cfg) indicates if the password for accessing the Configuration Database is encrypted?
a) encryption=true
b) autoencrypt=true
c) encryption=<password>
d) encryption=enable
07. What are the steps needed to deploy Configuration Layer?
(Choose Two)
a) Setup Configuration Server
b) Setup License Manager
c) Setup Configuration Database
d) Create Super Admin Account
e) Run Database Conversion Wizard
08. Where are Pulse Templates and Widgets stored?
a) In the .xml files
b) In the Pulse Database
c) In the Configuration Database
d) In the GAX Database
09. The term for everything you can see in Pulse is known as _____________.
a) Widget
b) Template
c) Dashboard
d) Interface
10. Which server is automatically enabled after installing Genesys Administrator?
a) Configuration Server
b) LogDB Server Access Point
c) Solution Control Server
d) Media Server
Answers:
Question: 01
Answer: b |
Question: 02
Answer: a, b |
Question: 03
Answer: a, d, e |
Question: 04
Answer: b |
Question: 05
Answer: c |
Question: 06
Answer: a |
Question: 07
Answer: a, c |
Question: 08
Answer: b |
Question: 09
Answer: c |
Question: 10
Answer: a |
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