The Genesys GEOP-ESV exam preparation guide is designed to provide candidates with necessary information about the Engage on-premises E-Services exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Engage on-premises E-Services Certification (GEOP-ESV) exam.
It is recommended for all the candidates to refer the GEOP-ESV objectives and sample questions provided in this preparation guide. The Genesys Engage on-premises E-Services certification is mainly targeted to the candidates who want to build their career in Genesys Engage on-premises domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Engage on-premises E-Services Certification exam.
Genesys GEOP-ESV Exam Summary:
|
Exam Name
|
Genesys Engage on-premises E-Services Certification |
| Exam Code | GEOP-ESV |
| Exam Price | $580 USD |
| Duration | 120 minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Recommended Training / Books |
Genesys Engage on-premises: Framework Routing and Reporting – Foundation Genesys Engage on-premises: Framework Routing and Reporting – Operations Genesys Engage on-premises: Framework Routing and Reporting – Administration Genesys Engage on-premises: eServices – Foundation Genesys Engage on-premises: eServices – Administration |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GEOP-ESV Sample Questions |
| Recommended Practice | Genesys Engage on-premises E-Services Certification (GEOP-ESV) Practice Test |
Genesys Engage on-premises E-Services Syllabus:
| Section | Objectives |
|---|---|
| Genesys eServices Introduction and Architecture |
- Genesys eServices Introduction - Functions and Components - Explain the overall architecture - Resource Capacity Planning |
| Interaction Management |
- Interaction Server’s Database - DAP and DBServer - Multimedia Switch - Configure the Interaction Database |
| Genesys Mobile Services |
- Set Up Genesys Mobile Services (GMS) - Describe and Extract Widgets |
| Data Storage |
- Set up the following:
- UCS Limitations |
|
- Describe E-Mail Server Internal Processes - Deploy E-Mail - Test E-mail Server |
|
| Chat |
- Describe Chat Server Concepts - Deploy Chat - Test Chat Server |
| Knowledge Management |
- Knowledge Management Overview - Knowledge Management UI - eServices Manager Objects - Content Analyzer GAX Plugin - Deploy and Test Knowledge Management |
| SMS |
- Social Engagement Overview - Set Up SMS Server - Deploy SMS - Install SMS Server |
| Deployment Planning |
- Overview - Deployment Tasks - Explain Licensing |
| Customizing Properties |
- Describe Business Attributes - Custom Media Type - Custom Properties - Customize Database for Universal Contact Server |