The Genesys GCX-GCD exam preparation guide is designed to provide candidates with necessary information about the Cloud CX Developer exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX Developer Certification (GCX-GCD) exam.
It is recommended for all the candidates to refer the GCX-GCD objectives and sample questions provided in this preparation guide. The Genesys Cloud CX Developer certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud CX Developer Certification exam.
Genesys GCX-GCD Exam Summary:
|
Exam Name
|
Genesys Cloud CX Developer Certification |
| Exam Code | GCX-GCD |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 55 |
| Passing Score | 65% |
| Recommended Training / Books |
Genesys Cloud CX: Contact Center Administration Cloud CX: Implementation Genesys Cloud CX: API |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GCX-GCD Sample Questions |
| Recommended Practice | Genesys Cloud CX Developer Certification (GCX-GCD) Practice Test |
Genesys Cloud CX Developer Syllabus:
| Section | Objectives |
|---|---|
Genesys Cloud: Contact Center Administration - 25% |
|
| Genesys Cloud Platform and CC Admin |
- Understand the overview of Genesys Cloud collaborate - List the features of Genesys Cloud contact center - List the three levels of contact center licensing |
| ACD and Supervisor Tools |
- Describe ACD processing - Explain interaction flow and queue design - Explore evaluation and routing combination methods - Configure agent utilization - Configure ACD skills and language skills - Configure wrap-up codes - Configure after call work - Configure ACD email in admin settings - Manage ACD email routing - Describe ACD messages - Understand performance dashboards - Create and manage alerts - Activate and deactivate agents in queues - Monitor in-progress interactions |
| Roles, Permissions, and Divisions |
- List the types of roles and permissions - Explain license management - Understand divisions |
| Genesys Cloud Architect and Scripting |
- Understand the features of Genesys Cloud Architect - Describe the options for flow management - Work with prompts - Describe Scripts and understand basic script functionality - Create a basic script |
| Outbound Dialing, QM, and WFM |
- Describe Outbound Dialing modes - Explain Contact Lists - Configure and test an Outbound Power Dialing campaign - Understand quality policies - Describe how to enable call recording on a Trunk - Create a recording policy - Create and publish an Evaluation Form - Work on the Quality Evaluator Dashboard - Work on the Quality Administrator Dashboard - Explain Workforce Management - Work with Schedules - Explain Agents Schedule Detail view - Add a Blank Schedule |
Genesys Cloud: Implementation - 25% |
|
| Genesys Cloud Platform and Collaborate |
- Describe the Genesys Cloud contact center - Identify the various licensing levels - Understand Genesys Cloud platform - Access Genesys Cloud apps |
| Configurations of Genesys Cloud Collaborate |
- Understand Collaborate configurations - Add a Location - Configure Sites - Add people to the Organization - Work with Groups - Setup Group Workspaces |
| Features of Genesys Cloud Communicate |
- Understand the features of Genesys Cloud Communicate - Describe Genesys Cloud Telephony - Describe Genesys Cloud Voice - Work with Edges - Configure the Genesys Cloud Edge Standard v2 - Describe Trunks in Genesys Cloud - Work with Phones |
Genesys Cloud: API - 50% |
|
| Authentication and Resources |
- Authenticate an API request - Create an OAuth client in your organization - Discuss developer tools - Experiment with API explorer |
| Users, Conversations, and Notifications API |
- Discuss conversations overview - Get conversation data - Understand the overview of notifications API |
| Chat and Analytics APIs |
- Explain agent chat APIs - Define guest chat APIs - Set webchat schedules - Explain the analytics API - Describe interaction and conversation data - Explain user status data - Discuss query syntax |
| Recording and Routing APIs |
- Describe the options to download recordings
|
| API Utilization and Evolution |
- Understand API utilization - Check billing details using API endpoints - Understand API utilization - Discuss types of API updates |