The Salesforce Slack Administrator exam preparation guide is designed to provide candidates with necessary information about the Slack Administrator exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Salesforce Certified Slack Administrator exam.
It is recommended for all the candidates to refer the Slack Administrator objectives and sample questions provided in this preparation guide. The Salesforce Slack Administrator certification is mainly targeted to the candidates who want to build their career in Salesforce Administrator domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Salesforce Certified Slack Administrator exam.
Salesforce Slack Administrator Exam Summary:
|
Exam Name
|
Salesforce Certified Slack Administrator |
| Exam Code | Slack Administrator |
| Exam Price |
Registration fee: USD 200 Retake fee: USD 100 |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Passing Score | 65% |
| Recommended Training / Books | Prepare for Your Salesforce Administrator Credential |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Salesforce Slack Administrator Sample Questions |
| Recommended Practice | Salesforce Certified Slack Administrator Practice Test |
Salesforce Slack Administrator Syllabus:
| Section | Objectives | Weight |
|---|---|---|
| Fundamentals |
- Summarize the key privileges and responsibilities of each Slack user role. - Identify the unique features of each Slack paid plan. - Identify the common responsibilities of Slack Admin and Owner roles. - Identify workspace and org-level settings and dashboards. |
9% |
| Workspace Administration |
- Determine when to create a workspace to meet the needs of an organization. - Manage the workspace creation and approval process. - Choose a workspace visibility setting that meets the needs of the members and organization. - Prepare an Enterprise Grid design that meets the needs of the members and organization. - Recommend how to consolidate workspaces. |
9% |
| Channel and User Group Administration |
- Set up and administer Slack channels. - Recommend when to use a channel, a direct message (DM), or a group DM. - Recommend when to use a public or private channel. - Recommend when to use multi-workspace channels. - Administer channel posting permissions. - Given a business case, recommend when to share a channel with an outside organization. - Demonstrate how to manage connections, channels, and DMs with outside organizations. - Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization. - Administer policies to manage the status or state of channels (for example, delete, archive, and convert). - Recognize when to use and how to set up Slack user groups. |
28% |
| User Lifecycle Management |
- Implement the best authentication option based on the Slack plan and an organization's requirements. - Recommend a process for new account creation for different use cases. - Recommend when to use a system for cross-domain identity management (SCIM) versus just-in-time (JIT) to provision users. - Recommend a process for getting new users into the right workspace(s) and channels. - Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning). - Create a guest user request and approval process. |
14% |
| App Administration |
- Summarize the value of interoperability for decision makers and end users. - Use Workflow Builder to automate routine tasks and manual business processes. - Understand the App installation process. - Set up and manage an app-approval process. |
10% |
| Security |
- Identify Slack product security features and settings to meet an organization's security needs. - Describe how Slack prioritizes security governance, risk management, and compliance and identify examples of each. - Describe product features that manage access and mobile devices to meet specific business needs. - Recommend product features that protect and manage sensitive data to meet specific business needs. - Recommend product features that govern information to meet specific business needs. - Recommend when to audit user activity in Slack. |
15% |
| Enabling Slack Success |
- Develop a vision and identify goals for Slack at an organization. - Use the analytics dashboard to track Slack usage. - Make recommendations based on analytics data (for example, channel archival, work with Slack Champions, publish a Slack etiquette guide). - Build a Slack team to maintain a workspace or org based on best practices. - Enable admins to promote Slack as the Digital HQ for their organization. - Promote ongoing member enablement and engagement with specific programs and resources. |
15% |