Salesforce Public Sector Solutions Certification Exam Sample Questions

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Salesforce Public Sector Solutions Sample Questions:

01. Which Salesforce feature can be used to automate time-based actions for public sector workflows?
a) Scheduled Flows
b) OmniScripts
c) Data Import Wizard
d) Validation Rules
 
02. How can you ensure a Public Sector Solutions implementation meets scalability requirements?
a) By using prebuilt Salesforce templates.
b) By defining flexible data sharing rules.
c) By enabling Field-Level Security for all users.
d) By integrating only with third-party systems.
 
03. How does role-based access benefit Public Sector Solutions?
a) By simplifying the setup of digital portals.
b) By enabling citizen self-service functionality.
c) By restricting data visibility to authorized users.
d) By ensuring data security and compliance.
 
04. What is a critical requirement for implementing Employee Experience Management in PSS?
a) Mapping employee feedback to actionable insights.
b) Enabling omnichannel communication for employees.
c) Configuring self-service portals for task management.
d) Setting up a centralized database for document storage.
 
05. Which PSS package is essential for managing large-scale emergency responses?
a) Grants Management Package
b) Incident Management Package
c) OmniStudio Console
d) Employee Experience Management
 
06. What is the first step when discovering and designing a Public Sector Solutions implementation?
a) Mapping personas and requirements.
b) Configuring OmniStudio components.
c) Conducting workshops to gather business requirements.
d) Automating workflows using Flow Builder.
 
07. How should you document a Public Sector Solutions implementation to align with best practices?
a) Using predefined templates for all processes.
b) Including user training plans only.
c) Automating documentation generation.
d) Highlighting all configurations and customizations.
 
08. What is the role of OmniStudio Integration Procedures in Public Sector Solutions?
a) Guiding users through interactive workflows.
b) Automating backend processes and data integrations.
c) Managing role-based data access.
d) Enhancing document automation workflows.
 
09. When configuring Service Cloud for Public Sector Solutions, which feature should be used to manage citizen requests effectively?
a) Knowledge Base
b) Approval Processes
c) External Objects
d) Case Management
 
10. Which Salesforce capability allows for efficient document review and approval within Public Sector Solutions?
a) Approval Processes
b) Business Rules Engine (BRE)
c) Document Storage Objects
d) OmniStudio DataRaptors

Answers:

Question: 01
Answer: a		 Question: 02
Answer: b		 Question: 03
Answer: c, d		 Question: 04
Answer: a		 Question: 05
Answer: b
Question: 06
Answer: c		 Question: 07
Answer: d		 Question: 08
Answer: b		 Question: 09
Answer: d		 Question: 10
Answer: a

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