Salesforce Loyalty Management Certification Exam Sample Questions

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Salesforce Loyalty Management Sample Questions:

01. Which step is critical when implementing a loyalty management solution?
a) Assigning loyalty points for every purchase.
b) Automating all loyalty processes.
c) Disabling manual promotions.
d) Defining a customer journey map.
 
02. What are critical steps for integrating Marketing Cloud with Loyalty Management?
(Choose two)
a) Restricting campaign access to higher-tier members.
b) Automating tier-based campaign delivery.
c) Mapping customer journeys to loyalty tiers.
d) Configuring APIs for real-time data sharing.
 
03. Which loyalty feature allows customers to earn points for engaging with a brand?
a) Accrual Rules.
b) Tier Management.
c) Partner Management.
d) Loyalty Templates.
 
04. What are key factors when defining loyalty promotions?
(Choose two)
a) Setting clear eligibility requirements.
b) Aligning promotions with customer journeys.
c) Automating promotion expiration.
d) Restricting promotions to lower-tier members only.
 
05. What are critical considerations when configuring dashboards in Loyalty Analytics?
(Choose two)
a) Automating customer surveys for feedback.
b) Configuring dashboards for specific tiers.
c) Aligning dashboards with KPIs.
d) Monitoring redemption trends.
 
06. What is a critical factor when setting up user access permissions for loyalty objects?
a) Restricting access based on roles and responsibilities.
b) Limiting access to Experience Cloud users only.
c) Ensuring all users have edit access to all objects.
d) Automating permission assignments for all users.
 
07. When determining the appropriate loyalty package, what is a key factor to evaluate?
a) The customer’s operational geographies.
b) The scalability of the loyalty program.
c) The number of external APIs needed.
d) The customer’s existing marketing strategies.
 
08. Which Salesforce feature supports complex rule processing for loyalty rewards?
a) OmniStudio.
b) Apex Triggers.
c) Einstein Analytics.
d) Flow Builder.
 
09. When integrating with external systems, what is a critical step for a successful integration?
a) Automating tier progression rules.
b) Disabling Salesforce native features temporarily.
c) Validating API endpoints and data mappings.
d) Configuring loyalty templates for self-service portals.
 
10. When configuring partner management, what is an important consideration?
a) Restricting partner access to loyalty dashboards.
b) Setting up reward eligibility rules for partners.
c) Automating all partner interactions.
d) Integrating partner management with third-party systems.

Answers:

Question: 01
Answer: d		 Question: 02
Answer: c, d		 Question: 03
Answer: a		 Question: 04
Answer: a, b		 Question: 05
Answer: c, d
Question: 06
Answer: a		 Question: 07
Answer: b		 Question: 08
Answer: d		 Question: 09
Answer: c		 Question: 10
Answer: b

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