We have prepared Genesys PureConnect CIC Core Certification (PC-CIC Core) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the PureConnect CIC Core exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with PureConnect CIC Core Certification (PC-CIC Core) exam, we suggest you try our Sample Genesys PC-CIC Core Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys PC-CIC Core Sample Questions:
01. Why is it important to create a contact line for non-managed phones?
a) Non-managed phones typically use port 5060.
b) Default lines can be used for non-managed phones.
c) The system will “follow” the person if they have contact lines defined.
d) Contact lines determine what line to use for calls coming to/from that station.
02. As an administrator for ABC Corp., you need to make several changes to the IP phone configuration for 230 managed IP phones. Where would you go to make these changes?
a) IP Phone Configuration
b) Stations container in Interaction Administrator
c) You must visit each phone to make the configuration changes
d) Managed IP Phones container in Interaction Administrator
03. Which container is accessed to set up a new column to display in the My Interactions area of Interaction Connect?
a) Client Buttons
b) Custom Buttons
c) Queue Columns
d) Custom Columns
04. What are the three primary containers used to organize PureConnect configuration data?
a) Server
b) Client
c) People
d) System Containers
05. _________ container is used to create users and workgroups.
a) Reports
b) Media
c) People
d) Services
06. In the repetition frame, if the number of times to repeat the greeting is set to 8, potentially how many times could a caller hear the recording?
a) 8
b) 9
c) 7
d) 0
07. When a call comes in to the Accounting workgroup, it should ring the members of the workgroup in a specific order, always starting with the same person. What type of queue should be configured for this workgroup?
a) A Sequential Queue
b) Round Robin Queue
c) Skills-Based Queue
d) Longest Idle Queue
08. The Stations Assistant should be used to______.
a) Configure the stations template for all stations.
b) Create Managed IP Phones from a .CSV list.
c) Create Non-Managed IP Phones from a .CSV list.
d) Configure the default station settings.
09. Which pane has a tree view with container names and icons?
a) Right
b) Left
c) Center
d) Top
10. What are two ways to record voice prompts in Interaction Attendant?
a) Use audio prompts in embedded forms
b) Use the Prompt management dialog
c) Use audio controls in embedded forms
d) Use audio collection resources
Answers:
Question: 01
Answer: a |
Question: 02
Answer: d |
Question: 03
Answer: c |
Question: 04
Answer: a, c, d |
Question: 05
Answer: c |
Question: 06
Answer: b |
Question: 07
Answer: a |
Question: 08
Answer: c |
Question: 09
Answer: b |
Question: 10
Answer: b, c |
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