We have prepared Genesys Cloud CX Outbound Certification (GCX-OD) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Cloud CX Outbound exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Cloud CX Outbound Certification (GCX-OD) exam, we suggest you try our Sample Genesys GCX-OD Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys GCX-OD Sample Questions:
01. When applying wrap-up codes to a campaign, what key factor must be considered?
a) Agent Skill Levels
b) Campaign Metrics
c) Call Result Outcomes
d) Contact List Filters
02. Select the features of a call analysis entry.
(Choose three options)
a) Hang up on an answering machine
b) Hang up on a live person
c) Assign schedules
d) Assign wrap-up codes
e) Transfer a live person to an outbound flow
03. Which Outbound feature prevents a phone number or contact record from being dialed too often?
a) Dialing Modes
b) Wrap-up Codes
c) DNC List
d) Attempt Controls
04. Choose the correct path for assigning a contact list filter to an existing campaign.
a) Admin > Outbound > Campaign Management
b) Admin > Outbound > Contactable Time Sets
c) Admin > Outbound > Call Analysis Responses
d) Admin > Outbound > List Management
05. What is the maximum limit count for the number of configurable attempt controls?
a) 400
b) 500
c) 1000
d) 1500
06. If you recycle a campaign, all the values reset except for the __________ statistic.
a) Idle Agents
b) Progress
c) Outstanding Calls
d) Abandoned Rate
07. While adding a call rule, select the condition type(s) available only for wrap-up rule conditions.
(Choose two options)
a) Contact List Column
b) Wrap-up Code
c) Data Action
d) Call Analysis
08. What is the configuration limit for the number of characters in a contact list column entry?
a) 128
b) 512
c) 1000
d) 1024
09. Which of the following dialing modes have the risk of call abandonment?
(Choose three options)
a) Preview
b) Progressive
c) Power
d) Agentless
e) Predictive
10. What is the default value for the Compliance Abandon threshold?
a) 1 seconds
b) 2 seconds
c) 3 seconds
d) 5 seconds
Answers:
Question: 01
Answer: c |
Question: 02
Answer: a, b, e |
Question: 03
Answer: d |
Question: 04
Answer: a |
Question: 05
Answer: c |
Question: 06
Answer: d |
Question: 07
Answer: b, d |
Question: 08
Answer: b |
Question: 09
Answer: c, d, e |
Question: 10
Answer: b |
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