We have prepared Genesys Cloud CX Architect Certification (GCX-ARC) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Cloud CX Architect exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Cloud CX Architect Certification (GCX-ARC) exam, we suggest you try our Sample Genesys GCX-ARC Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys GCX-ARC Sample Questions:
01. ___________ is the default amount of time the system waits for the caller's input before timing out.
a) Inter-Digit Timeout
b) Extension Timeout
c) Dial Plan
d) No Entry Timeout
02. To use the created script in a call flow, you must use the _____ action.
a) Call Data
b) Set Screen Pop
c) Collect Input
d) Set UUI Data
03. Which call flow can be applied to more than one campaign?
a) In-Queue Call Flow
b) Secure Call Flow
c) Outbound Call Flow
d) Inbound Call Flow
04. For creating a schedule group, at least one _____________ schedule is required.
a) Holiday
b) Closed
c) Working Hours
d) Open
05. Which routing method enables you to create multiple flows for working hours, closed hours, and holidays?
a) Schedule-based Routing
b) Interaction Routing
c) Emergency Routing
d) Flow Routing
06. In Architect, you can perform the following actions for the contact center.
(Choose three options)
a) Create in-queue music
b) Create an IVR for the agent-less interaction
c) Update customer details
d) Create a page to present customer details
07. What is the maximum file size that a user can upload into Genesys Cloud Documents?
a) 50 MB
b) 1 GB
c) 2 GB
d) No limit
08. The goal of _______ is to reduce a customer’s efforts while increasing service efficiency.
a) IVR
b) Prompts
c) DTMF
d) Flow
09. What are the routing types used by Genesys Cloud?
a) AWS Routing and IVR Routing
b) IVR Routing and ACD Routing
c) Outbound Contact and Inbound Contact
d) WFM Routing and IVR Routing
10. Which variable is used to exchange or pass data that is unrelated to the call from one application to another?
a) Call.CalledAddress
b) Call.Campaign
c) Call.PositionInQueue
d) Call.UUIData
Answers:
Question: 01
Answer: d |
Question: 02
Answer: b |
Question: 03
Answer: c |
Question: 04
Answer: d |
Question: 05
Answer: a |
Question: 06
Answer: a, b, c |
Question: 07
Answer: c |
Question: 08
Answer: a |
Question: 09
Answer: b |
Question: 10
Answer: d |
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