We have prepared Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) certification sample questions to make you aware of actual exam properties. This sample question set provides you with information about the Cloud CX AI-GPE and GPR exam pattern, question formate, a difficulty level of questions and time required to answer each question. To get familiar with Genesys Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) exam, we suggest you try our Sample Genesys GCX-AI-GPE Certification Practice Exam in simulated Genesys certification exam environment.
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Genesys GCX-AI-GPE Sample Questions:
01. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
a) Agentless email notifications
b) Agent-initiated callbacks
c) Instagram DM
d) Web messaging
02. Select all the actions available to use when an action map triggers.
(Choose four answers)
a) Web messaging
b) Voice call
c) Web chat
d) Instant agent interaction
e) Content offer
f) Advanced orchestration flow
03. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
a) High agent turnover
b) Consistent outcome tagging
c) Large volume of historical data
d) Minimal use of wrap-up codes
04. Which features differentiate GPR from legacy queue-based routing?
(Choose two)
a) Uses agent ranks manually set by admins
b) Relies on AI to predict best outcome
c) Operates based solely on call duration
d) Supports continuous learning from outcomes
05. While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
a) The interactions are routed using the Standard ACD method.
b) Bullseye routing method is used as the default routing method in this scenario.
c) The interactions are routed using the predefined fallback routing method.
d) The interaction is automatically rejected and returned to the customer.
06. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
a) Documents
b) Directory
c) Performance
d) Admin
07. To utilize predictive routing to its best potential, at least _____ days of data is required.
a) 30
b) 60
c) 90
d) 120
08. Whenever you open an action map, it opens in ___________ mode by default.
a) View
b) Delete
c) Duplicate
d) Edit
09. Which two export formats are supported when exporting GPE reports?
(Choose two)
a) HTML
b) Excel (XLSX)
c) PDF
d) PowerPoint
10. __________ identify visitors based on characteristics like location, browser, device type, etc.
a) Visitor attributes
b) Custom attributes
c) Visitor journey attributes
d) Campaign attributes
Answers:
Question: 01
Answer: a, b, c |
Question: 02
Answer: a, c, e, f |
Question: 03
Answer: b, c |
Question: 04
Answer: b, d |
Question: 05
Answer: c |
Question: 06
Answer: c, d |
Question: 07
Answer: c |
Question: 08
Answer: d |
Question: 09
Answer: b, c |
Question: 10
Answer: a |
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