The Genesys GEOP-IR exam preparation guide is designed to provide candidates with necessary information about the Engage on-premises Interaction Recording exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Engage on-premises Interaction Recording Certification (GEOP-IR) exam.
It is recommended for all the candidates to refer the GEOP-IR objectives and sample questions provided in this preparation guide. The Genesys Engage on-premises Interaction Recording certification is mainly targeted to the candidates who want to build their career in Genesys Engage on-premises domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Engage on-premises Interaction Recording Certification exam.
Genesys GEOP-IR Exam Summary:
|
Exam Name
|
Genesys Engage on-premises Interaction Recording Certification |
| Exam Code | GEOP-IR |
| Exam Price | $580 USD |
| Duration | 120 minutes |
| Number of Questions | 65 |
| Passing Score | 70% |
| Recommended Training / Books |
Genesys Engage on-premises: Framework Routing and Reporting – Foundation Genesys Engage on-premises: Interaction Recording – Foundation Genesys Engage on-premises: Genesys Interaction Recording – Deployment |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GEOP-IR Sample Questions |
| Recommended Practice | Genesys Engage on-premises Interaction Recording Certification (GEOP-IR) Practice Test |
Genesys Engage on-premises Interaction Recording Syllabus:
| Section | Objectives |
|---|---|
| Introduction to Genesys Interaction Recording |
- Overview - How Recording Works - Genesys Interaction Recording Components |
| Using SpeechMiner |
- User Interface - SpeechMiner Components - Installing SpeechMiner |
| Deploy Interaction Recording |
- Screen Recording Architecture - Single-Tenant Deployment Planning - Multi-Tenant Deployment Planning - Deploying Cassandra Data Center - Deploying Workspace Web Edition and Web Services - Configuring WebDAV server - Deploying Interaction Concentrator - Deploying Recording Processor Script - Deploying the Screen Recording Service - Deploying the Recording Plugin for GAX - Deploying Speechminer for GIR - Deploying Recording Crypto Server - Configuring Interaction Recording Web Services |
| Troubleshooting and Advanced Deployment topics |
- Identify where to locate various log files - Analyze the call flow - Provide a solution for lost or failed recordings on MCP - WebDAV Configuration - Recovering the Metadata for SpeechMiner - Creating the Folder Hierarchy for Recording Storage - Describe how to troubleshoot Speechminer - Given a scenario on RPS to troubleshoot the configuration file - Given a scenario to locate the failed folder and the MCP log |