The Genesys GEOP-CR exam preparation guide is designed to provide candidates with necessary information about the Engage on-premises Composer Routing exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Engage on-premises Composer Routing Certification (GEOP-CR) exam.
It is recommended for all the candidates to refer the GEOP-CR objectives and sample questions provided in this preparation guide. The Genesys Engage on-premises Composer Routing certification is mainly targeted to the candidates who want to build their career in Genesys Engage on-premises domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Engage on-premises Composer Routing Certification exam.
Genesys GEOP-CR Exam Summary:
|
Exam Name
|
Genesys Engage on-premises Composer Routing Certification |
| Exam Code | GEOP-CR |
| Exam Price | $580 USD |
| Duration | 120 minutes |
| Number of Questions | 65 |
| Passing Score | 70% |
| Recommended Training / Books |
Genesys Engage on-premises: Framework Routing and Reporting – Foundation Composer 8.1 for Routing Application Development |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GEOP-CR Sample Questions |
| Recommended Practice | Genesys Engage on-premises Composer Routing Certification (GEOP-CR) Practice Test |
Genesys Engage on-premises Composer Routing Syllabus:
| Section | Objectives |
|---|---|
| Composer Essentials |
- Types of Voice Projects - Enumerate Composer's capabilities - Set Composer preferences for Tomcat and Configuration Server - Describe Workbench , Perspective and Views - Define Workspace, Projects and Blocks - Validate and generate code for a Workflow - Publish an Interaction Process Diagram to Configuration Server - Identify areas to load a published application to a routing point - Create and Test a routing application - List a Composer Routing Application project's common folders and contents - Identify blocks in Composer to create inbound voice routing applications - Deploy a routing application in a production environment - Upgrade projects and diagrams |
| Interaction Flows and Identify Log Messaging |
- Identify Event and Request messages related to routing - Identify Attributes in Event and Request messages - Explain Attached Data - Identify log messages related to target selection |
| Debugging, Testing, and Troubleshooting Routing Applications |
- Configure debugging options in Orchestration Server and debugging preferences in Composer - Explain the views in the ORS Debugging perspective - Diagnose problems by reading URS and ORS log messages - Identify the typical customer interaction flow messages in a debug-level URS log |
| Variables, Branching, and User Data in Composer Routing Applications |
- Explain project variables, workflow variables, and system variables - Use system variables such as system.ANI and system. DNIS - Use an Assign block to give a variable a value - Create logical expressions in a Branching block - Use the User Data block to attach data |
| Flow Control in Composer Routing Applications |
- Explain Entry and Exit blocks - Use the Disconnect block - Add custom ECMAScript or SCXML code in routing applications - Create sub-workflows and call them from other workflows - Construct parallel code using Composer blocks - Attach an interaction to a session - Detach an interaction from a session - Explain exception handling for routing applications |
| Server-Side Blocks to Gather Customer and Additional Information |
- Use a DB Data block to get customer information from a database - Configure a DB Data block to use a Select statement and Stored procedure - Configure a Web Service block and a Web Request block to access a web service |
| Treatments |
- Use blocks to create mandatory and busy treatments - Explain how ORS can ask T-Server/SIP Server directly for a treatment |
| Routing Interactions |
- Configure Target blocks to include more targets - Explain and set priority - Create and use virtual agent groups - Explain how URS chooses between multiple available targets - Identify and describe the pre-defined statistics - Configure default routing - Explain what Force routing is and configure it |
| Functions | - Use functions to access a list from the configuration database and access the resulting data |
| Reporting and Virtual Queues | - Create a virtual queue and use it in routing |