The Genesys GCX-SCR exam preparation guide is designed to provide candidates with necessary information about the Cloud CX Scripting exam. It includes exam summary, sample questions, practice test, objectives and ways to interpret the exam objectives to enable candidates to assess the types of questions-answers that may be asked during the Genesys Cloud CX Scripting Certification (GCX-SCR) exam.
It is recommended for all the candidates to refer the GCX-SCR objectives and sample questions provided in this preparation guide. The Genesys Cloud CX Scripting certification is mainly targeted to the candidates who want to build their career in Genesys Cloud CX domain and demonstrate their expertise. We suggest you to use practice exam listed in this cert guide to get used to with exam environment and identify the knowledge areas where you need more work prior to taking the actual Genesys Cloud CX Scripting Certification exam.
Genesys GCX-SCR Exam Summary:
|
Exam Name
|
Genesys Cloud CX Scripting Certification (Cloud CX Scripting) |
| Exam Code | GCX-SCR |
| Exam Price | $500 USD |
| Duration | 120 minutes |
| Number of Questions | 60 |
| Passing Score | 65% |
| Recommended Training / Books |
Genesys Cloud CX: Implementation Genesys Cloud CX: Contact Center Administration Genesys Cloud CX: Scripting |
| Schedule Exam | Kryterion Webassessor |
| Sample Questions | Genesys GCX-SCR Sample Questions |
| Recommended Practice | Genesys Cloud CX Scripting Certification (GCX-SCR) Practice Test |
Genesys Cloud CX Scripting Syllabus:
| Section | Objectives |
|---|---|
| Overview of Scripting |
- Describe the various types of scripts in Genesys Cloud - Outline the roles and permissions required to access scripts |
| Script Editor Interface |
- Recall the script editor layout - Work with various script editor components - Add a script component - Create a basic script - Add pages to a script - Validate a script |
| Script Management |
- Demonstrate how to edit a script - Demonstrate how to delete a script - Use export features in scripts - Use import features in scripts - Explain script templates - Create a script template - Create a component template - Insert components from a template |
| Variables in Scripts |
- Perform the steps to add a script variable - Explore built-in script variables - Explain script input and output variables |
| Actions in Scripts |
- Explain Actions in the scripts - Configure secure pause actions in scripts - Set screen pop data action - Associate a script with a contact list - Explore the contact list form script component - Configure data from an external source in scripts - Schedule a callback in a script - Add a scheduled callback option to a script |